Return & Refund Policy

At Zelvoria Cookware, we are committed to ensuring customer satisfaction. This Return & Refund Policy explains the conditions, timelines, and procedures for returns, exchanges, and refunds.

By placing an order on zelvoria.store, you agree to the terms outlined below.

1. RETURN ELIGIBILITY

  • We accept returns within 7 days from the date you receive your order.

  • To be eligible for a return:

    • The item must be unused, unwashed, and in original condition.

    • The item must be returned in its original packaging, including all accessories, manuals, and protective materials.

    • Proof of purchase (order number or receipt) is required.

  • Returns requested after the 7-day period will not be accepted.

2. EXCHANGE POLICY

  • Exchanges are accepted within 10 days from the delivery date.

  • Exchange requests are subject to product availability.

  • If the requested replacement item is unavailable, a refund will be issued instead.

3. NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange:

  • Items that show signs of use, damage, or alteration after delivery

  • Items returned without original packaging

  • Items returned outside the allowed return or exchange window

  • Clearance or final sale items (if applicable)

4. HOW TO INITIATE A RETURN OR EXCHANGE

To start a return or exchange, please follow these steps:

  1. Contact us at contact@zelvoria.store within the eligible timeframe.

  2. Provide your order number, reason for return or exchange, and photos (if the item is damaged or defective).

  3. Once approved, we will provide return instructions.

Returns sent without prior authorization may not be refused or delayed.

5. REFUND PROCESSING

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method.

  • Refunds are processed within 5–10 business days after approval.

  • Please note that banks or payment providers may take additional time to post the refund to your account.

6. DAMAGED OR DEFECTIVE ITEMS

  • If your item arrives damaged or defective, please contact us within 48 hours of delivery.

  • Include clear photos of the damaged product and packaging.

  • Eligible damaged or defective items may be replaced or refunded at no additional cost.

7. RETURN SHIPPING COSTS

  • Customers are responsible for return shipping costs unless the return is due to:

    • A defective product

    • An incorrect item sent by us

  • Original shipping fees (if applicable) are non-refundable.

8. LOST OR MISSING RETURNS

  • We are not responsible for returned packages lost during transit.

  • We recommend using a trackable shipping service when returning items.

9. CANCELLATIONS

  • Orders may be canceled only if they have not yet been processed or shipped.

  • Once an order has shipped, it cannot be canceled and must follow the return process.

10. POLICY CHANGES

Zelvoria Cookware reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

11. CONTACT INFORMATION

If you have any questions regarding this Return & Refund Policy, please contact us:

Zelvoria Cookware
📞 Phone: 518-782-6702
📧 Email: contact@zelvoria.store
📍 Address: 1361 S Federal Hwy, Apt 108, Boca Raton, FL 33432, United States