Shipping Policy

Thank you for choosing Zelvoria Cookware. This Shipping Policy explains how we process, ship, and deliver orders placed on zelvoria.store. By placing an order, you agree to the terms outlined below.

1. SHIPPING DESTINATIONS

  • Zelvoria Cookware ships exclusively within the United States.

  • We currently do not offer international shipping, including Canada, Mexico, or overseas U.S. territories.

  • Orders with delivery addresses outside the United States will not be accepted or fulfilled.

2. SHIPPING COSTS

  • We proudly offer FREE SHIPPING on all orders within the United States.

  • There are no additional shipping, handling, or processing fees.

  • Free shipping applies automatically at checkout—no minimum purchase required.

3. ORDER PROCESSING TIME

  • Orders are processed within 3–4 business days after payment confirmation.

  • Processing time includes:

    • Order verification

    • Quality inspection

    • Secure packaging

    • Preparation for shipment

  • Orders are not processed or shipped on weekends or public holidays.

  • During high-demand periods or holidays, processing times may be slightly extended.

4. SHIPPING TIME & DELIVERY ESTIMATES

  • After processing, orders are shipped and typically delivered within 5–6 business days.

  • Estimated total delivery time: 8–10 business days (processing + shipping).

  • Delivery times are estimates and not guaranteed.

  • Actual delivery times may vary due to:

    • Shipping carrier delays

    • Weather conditions

    • Peak seasons or holidays

    • Remote delivery locations

5. SHIPPING CARRIERS

  • Zelvoria Cookware works with trusted domestic shipping carriers to ensure safe and reliable delivery.

  • The carrier is selected based on package size, weight, and destination.

  • Carrier selection is determined by us and cannot be chosen by customers.

6. ORDER CONFIRMATION & TRACKING

  • After placing an order, you will receive an order confirmation email.

  • Once your order ships, a shipping confirmation email with tracking information will be sent.

  • Tracking updates may take up to 24 hours to appear after shipment.

  • Customers are responsible for monitoring their tracking information.

7. INCORRECT OR INCOMPLETE SHIPPING INFORMATION

  • Customers are responsible for providing accurate and complete shipping details at checkout.

  • Zelvoria Cookware is not responsible for:

    • Delivery delays

    • Lost packages

    • Returned shipments
      caused by incorrect or incomplete addresses.

  • If a package is returned to us due to address errors, additional processing time may be required before reshipment or refund consideration.

8. SHIPPING DELAYS & FORCE MAJEURE

While we strive to meet all delivery timelines, delays may occur due to circumstances beyond our control, including but not limited to:

  • Carrier service disruptions

  • Severe weather conditions

  • Natural disasters

  • Labor strikes

  • High-volume shipping periods

Zelvoria Cookware is not liable for delays caused by such external factors.

9. DAMAGED ITEMS

  • If your order arrives damaged, please contact us within 48 hours of delivery.

  • Customers must provide:

    • Order number

    • Clear photos of the damaged item

    • Photos of the original packaging

  • Once reviewed, we will assist with a replacement or refund in accordance with our Return & Refund Policy.

10. LOST OR MISSING PACKAGES

  • If tracking shows your order as “delivered” but you did not receive it, please contact us promptly.

  • We will assist in filing a claim or investigation with the shipping carrier.

  • Zelvoria Cookware is not responsible for packages lost due to theft after delivery confirmation.

11. ADDRESS CHANGES & ORDER MODIFICATIONS

  • Address changes or order modifications must be requested immediately after placing the order.

  • Once an order has been processed or shipped, changes cannot be guaranteed.

12. CONTACT INFORMATION

If you have any questions regarding this Shipping Policy or your order, please contact us:

Zelvoria Cookware
📞 Phone: 518-782-6702
📧 Email: contact@zelvoria.store
📍 Address: 1361 S Federal Hwy, Apt 108, Boca Raton, FL 33432, United States